Had no problems when I had a schlage or other model kwikset… I have tried it from far away and from on top of it the hub and everywhere in between but it just doesn’t find it! Once installed and paired with Echo Plus, homeowners can ask Alexa to lock or unlock their Kwikset smart lock, and check the lock status. I never had to repair. I removed them from the doors themselves and have them touching the hub even and they do not pair securely at least as far as I can tell. Yes, radio waves are weird, and sometimes you can pair further away - but that is pure luck (and actually not how the lock was designed to be paired). Just grasping at straws here. 3 Finishes. I assume everything should go well, since it should be just an improvement on the already proven 910 model. Video Kwikset SmartCode 915-916: Programming With a Mastercode . Help . Argh. They also remained on the line while I fired up the lock and it connected with the SmartThings Hub. (As many are, I'm new here with Wink's one-week-warning switch to a subscription model.). Factory reset the 916 and pickup in the lock instructions at the door handling steps. Open the SmartThings app that is connected to your hub. They pair just fine remotely but are not pairing securely. I was hoping the app would allow me to set code but it doesn’t look like it. Did you change the default device type to Z-Wave Reporting (zwave-lock.groovy)? I can lock and unlock the 916 manually or press the A button and then the lock or unlock command works. It’s really not that difficult. I paired the lock with the Samsung SmartThings Hub. Spare Parts 36,552 views. Who knows? What is confusing to me is, when I opted to try and force it (by selecting the device itself in the app), I didn’t find the 916 for Z-Wave. And ONLY THEN, was I able to pair this lock to my hub. 2GIG. The hub is about 4-6 ft from the front door. Security on the outside, convenience on the inside. Zigbee. Mine were a little flaky on reporting, so I swapped out the zwave modules for zigbee ones - perfect since then. I just did a conversion on one of my Kwikset locks from standard zwave to Zigbee over lunch. Then reconnect your lock. The SmartThings Develoiers IDE allows you to cut-and-paste in the plug n play code and then do a save, publish and voila you have more functionality. This was confirmed by support. I assume the radio on the first was defective. I was able to lock the door from the ST app and use it in routines without issue. Notice. I have a Kwikset 910 that I’ve tried to pair, also to no success. I had to take the lock out of my door, reassemble it much closer to my hub. Refer to your control system instructions for more information. Weird, but I'm good now, it seems. Then removed what smart apps I had on the real and added them to the simulated lock. I still have the original zigbee modules in my units. Again, no they aren't, otherwise they would be joined securely... You need to put the hub VERY close to them - like < 6" - when pairing to the locks. Updated the device to use the Z-Wave Reporting device type and rebooted the hub again. After getting my hub out of the box it was packed away in, I waited for the hub to update to the latest version, then started adding the lock to the hub (I’m using the new SmartThings app). While I'm primarily a zwave guy, this may convert me. I have one of the first 916 z-wave to market that had never been able to pair with my ST v1 or v2 Because I did not want to write done my the smart apps that were associated with the lock, I created a simulated device with the Z-Wave Lock. It is only certain zwave perimeter security devices (locks, garage door openers being the most common) that use whisper pairing. I managed to get it to connect from six feet away. Exclude the lock from ST and rebooted the hub. You do not have to be a developer. I would contact the Kwikset technical support line and see if they can determine if there is a hardware/firmware issue with the lock series you have. Before I converted all my kwikset to zigbee, I had to be <12" to pair them (and usually more like 3-6"). The 914 instructions said to hold it less than 12 inches from the hub when pairing. I had a long ethernet cable to help! Has anyone managed to get it paired with Smarthings? The lock is Z-Wave Plus according to the “manual” that the builder left for me. @ethayer: Next update to your code, you can add Kwikset 916 to the “Confirmed Locks” list in the readme.markdown: Yes, I’m working on this. Learn how to install and pair your Kwikset Lock using the Xfinity Home app. Pairing your device. Plan to install it this weekend. The Kwikset Home. 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